Shipping policy

Delivery availability, estimates and costs depend on the product and delivery address. Check the product information and order details before placing your order.

Destinations, delivery estimates and charges

Available destinations and delivery charges are shown during checkout for the selected delivery address. Refer to the product listing for the applicable delivery estimate. Any free-shipping offer applies only to the destinations and conditions stated in that offer.

If a delivery estimate or charge is unclear, contact support@nosnna.shop before confirming your order. Review the total amount, currency, taxes and any delivery charges before paying.

Dispatch and tracking

After dispatch, we will send tracking information by email. Tracking updates may take time to appear. If tracking has not updated for an extended period, contact us with your order number.

Delays and unavailable items

Delivery estimates are approximate. Weather, transport disruption, customs processing, carrier demand and public holidays can affect delivery times. If we identify a significant delay or availability problem, we will contact you about the situation and available solutions. If an item cannot be supplied, any payment collected for that item will be refunded.

Delivery address and missed deliveries

Enter your full address, postcode, building or apartment details, recipient name and contact information accurately. Contact us promptly if anything needs changing. Changes may no longer be possible once dispatch is underway.

If a delivery is missed, follow the carrier's instructions within its holding period. If a parcel is returned because of an incorrect address or an uncollected delivery, we will explain the available arrangements and any proposed cost before proceeding.

Missing parcels or delivery problems

If a parcel has not arrived, or tracking shows delivery but you cannot find it, contact us. We will investigate with the carrier. When the carrier confirms a loss, we will offer a replacement without additional shipping costs or a refund. A parcel being in transit does not, by itself, remove your statutory rights.

Returns and contact

See our Return and Refund Policy for return conditions and instructions. For delivery assistance, email support@nosnna.shop and include your order number.